How it Works:
Residential & Hotel
Delivery
Don't feel like cooking or going
out?
Call us to have your
favorite restaurant delivered right to your
door!
Call or place your order online today!
Pharmaceutical & Sales
Reps
Let us arrange to bring the food to
your next meeting or appointment and save you the time and
hassle of picking up food! We can help you plan your timed
meeting on a budget!
Corporate Catering &
Delivery
We specialize in corporate
meetings, events, presentations and office lunches of any
size. You can arrange your delivery days, weeks or even months
in advance!
Frequently Asked
Questions
* What areas are available for
delivery?
* What are your delivery hours?
* How do I
place an order?
* How long does it take for delivery?
*
What is the delivery charge and food order minimum?
* What
are my payment options?
* Can I order from multiple
restaurants?
* Can I order from a restaurant outside my
delivery zone?
* How do I know that my online order has
been placed?
* Can I cancel my order?
* Is the gratuity
for the driver included in my order?
* Can I sign up for a
Corporate House Account?
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What areas are available for
delivery?
Mobile Waiters Phoenix delivers
throughout the Anthem, Carefree, Cave Creek, Parts of
Glendale, Parts of Peoria, Paradise Valley, North
Phoenix and Scottsdale areas . To see if
delivery is available to you, click on the drop down zip code
box on the homepage to see the list of zip codes that we
currently service. If you don't see your zip code listed
please call us, we will try our best to accomodate you!
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What
are your delivery hours?
Our delivery
hours are:
Monday - Thursday 8:00 am -
10:00 pm
Friday - Saturday 8:00 am
-11:00 pm
Sunday 8:00 am - 8:30 pm
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How
do I place an order?
You can place an
order online at www.AZMeals.com or
call
(623) 271-TOGO (8646) and one of our customer service
representatives will assist you with placing your order.
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How
long does it take for delivery?
The
average delivery time varies based on volume and time of day.
We usually quote between 45 minutes to an hour.
All Multi-Restaurant deliveries will be quoted at
least an hour. We strongly recommend lunch
orders to be placed the day before so you can secure your
desired delivery time. We recommend that large orders be
placed at least the day before as you can schedule deliveries
days, weeks, or even months in advance. We will make every
attempt possible to get your meals to you as quickly as
possible. Please remember that all of our participating
restaurants will be preparing your meals to order.
________________________________________
What is the delivery charge and food order
minimum?
The delivery feee
is $3.99 for online orders ($4.99 for call in
orders).You must meet the $20 minimum order for lunch and $15
minimum order for breakfast and dinner. (minimum is before
taxes, fees & drinks (if purchasing from Beverages and
More))
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What about the driver's
gratuity?
Our drivers use their own
vehicles and gas.They work hard to assure that your meal is
delivered to you promptly and professionally. As with all
food service wait staff, they rely on tips as their major
source of income. Unlike restaurant wait staff, our drivers do
not serve multiple tables. They dedicate themselves
exclusively to your order. The entire delivery process for our
drivers from start to finish can take up to one hour. A 15-20%
gratuity is suggested on all orders. A 15% gratuity is added
to orders of $50.00 or more. It is NOT
added to all orders. Our drivers sincerely appreciate your
generous consideration.
*AZMeals.com reserves the right to
implement an automatic gratuity to any order at our
discretion. As independent contractors, our drivers have the
right to refuse delivery.
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What are my payment options?
* Residential/Hotel: Cash, Credit Card,
and Gift Certificates.
* Corporate: Cash, Credit Card, Company
Check (company check address must match delivery address),
House Account and Gift Certificates.
*We accept Visa,
MasterCard, American Express and Discover. There is a 4%
discount when paying with cash.
*Charges for Visa, MasterCard and
Discover will appear on your statement as "Mobile Waiters NPH.
*Charges for American Express will appear on your statement as
"AZMeals.com"
*If you are paying with a credit
card, please have both your ID and your credit card handy
when the driver arrives
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Do
you mark up menu prices?
Absolutely NOT! All
menu items and prices are determined by the restaurants
and provided to us by the restauarants. Certain
restaurants may include a "service fee" for the to-go
packaging. The only menu prices that are subject to a
"mark-up" are the You Name It Restaurants which are NOT
contracted with Mobile Waiters. The instance of the mark-up on
the You Name It restaurants are clearly shown on their
menus. Any restaurant that is contracted with Mobile
Waiters does not have a mark-up on pricing.
Can
I order from multiple restaurants?
Yes, you can order from multiple
restaurants, but we do require that you meet the minimum order
amount and pay the normal delivery fee for each
restaurant. Note that multi-restaurant deliveries will take
longer than the usual 45-60 minute delivery time.
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Is my coupon to (restaurant name)
valid to use with Mobile Waiters?
No.
Only Mobile Waiters coupons are valid to use with our delivery
orders. Our participating restaurants still want to serve
you in person for those nights out. So save those coupons for
a top quality, complete service, in house
meal.
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I have a problem with my order, what
should I do?
If there are any problems
with your order, you must call us within 15 minutes of
the order being delivered. We will confirm with the
restaurant regarding the mistake. Once we verify with the
restaurant that it was on their end, we will either re-deliver
the missing/incorrect item or refund you the amount. If our
driver has to re-deliver, you must give the driver the
incorrect item. If the incorrect item is not provided or was
correct after inspection, you will be charged for both items.
Please Note: All sales are final. Mobile Waiters will make
every effort to make sure you are satisfied with our service
and your meal. We require all participating restaurants to
package your meals according to your order. Your Mobile Waiter
will NOT open the packaging to verify
accuracy or preparation of your meal. All of our drivers are
fully screened and are fully insured.
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Can I order from
a restaurant outside of my delivery zone?
Delivery
zones are limited to ensure that your order is delivered in a
timely manner and will always arrive hot, fresh and delicious.
Please note that if you place an order outside of your
delivery zone the order will take longer than our usual 45-60
minute time frame and there may be an additional delivery fee.
Orders that are placed online with a zip code that is
not accurate will be assesed an out of area delivery fee
if it applies & a new receipt will be
sent.
Please call
623-271-TOGO (8646) and a customer service representative will
assist you with your request.
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How do I know that my online order has
been placed?
When you place your
FIRST online order, you MUST
call Mobile Waiters within 15 minutes of order placement or
the order will not be filled. For all online orders, you
will receive a confirmation email. If you do not
receive one, then we did not receive your order. We are
not liable for online orders that do not go through.
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Can
I cancel my order?
Orders cannot
be canceled once they have been placed with the
restaurant. If you need to cancel or make changes to
an advanced order, call 623-271-TOGO (8646) and a manager will
assist you.
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Can I sign up for a Corporate House
Account?
Corporate House Accounts are
available as a convenience for companies who would like to be
billed
bi-monthly for their orders. Please contact our
accounting department at 623-271-TOGO (8646) for more
information.
